Warranty Policy

Warranty

Step 1: Submit your request through Latitude's Returns & Exchanges Portal.

For warranty claims, you will be asked for your original order information and details about the issue you’re experiencing.

Step 2: Latitude will generate a return shipping label(s) and warranty documentation.

All packages sent to Latitude Outdoors without processing the request through Latitude's Returns & Exchanges Portal will be returned to the sender. Latitude is unable to reroute these packages on your behalf due to shipping carrier requirements.

Step 3: You ship your product back to Latitude in its original packaging.

You can track the status of your warranty anytime through Latitude’s Returns & Exchanges Portal.

Step 4: Latitude will process your warranty within 3 business days.

Processing begins after Latitude receives the product back to our warehouse. All products sent back as part of a warranty claim are personally handled and inspected by our team.

Step 5: Latitude will send you a free replacement within 7 business days.

It may take additional time if the product is not currently in stock. If the product you originally purchased is no longer in our current lineup, we will make it right by offering a similar product or a full refund.

Warranty Policy

Latitude Outdoors LLC. offers a warranty period to the original purchaser of our gear which ensures that the product is free from all defects in manufacturing and materials. Latitude Outdoors warranty does not cover against normal wear and tear, nor does it cover against any incidental or purposeful damages due to improper use, negligence, or accidents. After the expiration of warranty period all such liability to Latitude Outdoors LLC. shall be terminated. The original purchaser must submit a claim through Latitude’s Returns & Exchanges Portal if a defect is discovered within the warranty period. If the warranty is found to be valid, the original purchaser will receive a replacement free of charge.

The warranty period is unique for each product category as shown below.

SADDLES - 1 Year Warranty Period

PLATFORMS – 5 Year Warranty Period

CLIMBING STICKS - 5 Year Warranty Period

CLIMBING ROPES – 1 Year Warranty Period

BACKPACKS – 1 Year Warranty Period

ACCESSORIES – 1 Year Warranty Period

EXCEPTIONS TO WARRANTY POLICY

Platform warranty does not include any wearable hardware or attachment straps.
Climbing Stick warranty does not include attachment ropes.
We do not offer a warranty on apparel items or other lifestyle items.

Questions about Warranty

Reach out to our support team if you have questions about returns, exchanges, or refunds.

Support Hours: 9am - 5pm ET

Email: explore@latitudeoutdoors.com

Phone: +1 (616) 208-5616

Visit the Latitude Outdoors YouTube Channel for how to videos and more information about our products.