Refund policy

HOW TO RETURN/EXCHANGE AN ITEM PURCHASED ONLINE: 

Step 1: Submit your request through Latitude'sReturns & Exchanges Portal. 

For returns, you will be asked for your original order information, details about your return, and your preferred refund method. If you opt for site credit, we’ll waive any applicable processing and restocking fees. 

For exchanges, you will be asked to select the product(s) you would like to exchange and the new product(s) you would like to receive instead. Exchanges may only be made for a different size or color of the same item. Exchanges are limited to current product availability. 

Step 2: Latitude will generate a return shipping label(s) and return documentation. 

All packages sent to Latitude Outdoors without processing the request through Latitude's Returns & Exchanges Portal will be returned to the sender. Latitude is unable to reroute these packages on your behalf due to shipping carrier requirements. 

Step 3: You ship your product back to Latitude in its original packaging.  

You can track the status of your return and refund anytime through Latitude’s Returns & Exchanges Portal. 

Step 4: Latitude will process your return within 3 business days. 

Processing begins after Latitude receives the product back to our warehouse.  

Step 5: Latitude will issue your site credit or refund within 7 business days.  

It may take additional time for the refund to formally post to your bank account or credit card statement. 

RETURNS & EXCHANGES POLICY 

We offer a 30-day, satisfaction guaranteed return and exchanges policy for all online orders.  

To be eligible for a full refund, your item and its packaging must be in the same condition that you received it, showing no signs of excessive wear and tear or damage and must include any tags shipped with the item.  

There is an $8 processing fee for all returns. There is an additional $8 restocking fee for any return containing a product that has been used, returned without packaging, or returned with damaged packaging. If you opt for site credit, we’ll waive all applicable fees. Exchanges are not subject to processing or restocking fees.  

EXCEPTIONS TO RETURNS AND EXCHANGES POLICY 

All in store purchases fall under the return policy designated by the retailer at which the item(s) were purchased. Please contact your local retailer for the process to initiate a return with them. 

We cannot return certain apparel, final sale items, gift cards, perishable goods, custom products, personal care goods, hazardous materials, or flammable liquids/gases.

QUESTIONS ABOUT RETURNS & EXCHANGES 

Reach out to our support team if you have questions about returns, exchanges, or refunds. 

Support Hours: 9am - 5pm ET 

Email: explore@latitudeoutdoors.com 

Phone: +1 (616) 208-5616